The patient portal is a convenient way to access your medical information and communicate with your care team securely, 24/7. You can use the portal to:
If you are not already using the portal, it’s easy to get started. You can submit a request to sign-up through our online contact form (select the Patient Portal option) or by speaking with your provider during your next visit. You can also call the Health Center at 978.937.9700.
Patients can access the portal in English and Spanish. However, if you are familiar with using browser translation services (like Google translate) on other sites, you can use them in the portal as well.
Yes, if you would like another individual (like an adult child or other family member) to have access to your portal, you can authorize a proxy account. Please contact the Patient Access Center via our online contact form or by calling 978.937.9700 to complete the necessary paperwork. If you would like to link your account with another patient, you can do that directly through the Healow app (for example, if a parent would like to link to their child’s account).
If you forgot your password or username, click “Can’t access your account?” on the login screen and follow the instructions. You can also visit our online contact form, choose “Patient Portal Inquiry” from the list of options and submit your request for assistance. If you try those and are still having trouble, call Patient Access at 978.937.9700.
Yes, you can send a message to your doctor, and other members of your care team, through the Patient Portal. The time it takes to receive a response will vary depending on the request. You will receive an email when a response has been received.
Yes, you can request that letters be sent to your portal. Please ask your provider, contact us via our online contact form, or call Patient Access at 978.937.9700. Again, response times can vary depending on the request. Please allow up to 14 business days for letter and form requests.
In records where a print option is available, a “print” icon will display in the upper right corner of the screen.
Yes, for most tests ordered by a provider at Lowell CHC, the result is automatically posted on the portal. Results for STI, HIV, and drug screens are not posted.